Teams at Aldridge

Provides technical support for client systems in an MSP environment. Responsibilities include resolving end-user issues, managing Active Directory accounts and permissions, troubleshooting printers, email, applications, workstations, and laptops, handling onboarding and offboarding, documenting tickets, and maintaining user satisfaction. The role is hybrid, requires up to 50% travel within the territory, and involves occasional lifting of 25 pounds.

Leads Aldridge’s security strategy, client-facing vCISO advisory practice, compliance consulting, security solution direction, presales support, and SOC oversight. Establishes security standards, evaluates tools and partners, manages major incident escalation, reports risk and performance to leadership, and owns hiring, development, and the internal security program. Requires executive communication, revenue partnership, compliance expertise, and accountability for managed detection and response outcomes.

Provide end-user technical support including Active Directory management, workstation builds, printer and email troubleshooting, application assistance, new user onboarding/offboarding, and ticket management; meet utilization goals and occasionally travel onsite (up to 50%).