Alcumus Benefits Overview

Manage customer renewals for ComplyWorks and SafeContractor by handling negotiations, identifying upsell and cross-sell opportunities, resolving escalations, and recommending suitable solutions. The role requires consultative selling, account management, customer service, and proactive relationship-building skills, along with fluent English and French. Candidates should have at least two years of sales or renewals experience, a record of successful renewals, CRM proficiency, and experience developing new and existing accounts.

Analyze commercial performance, revenue forecasts, pipeline health, commissions, CRM adoption, data quality, and sales process compliance. Produce executive reporting and actionable insights for commercial leaders while improving forecasting accuracy, governance, automation, and revenue-generating workflows. The role partners with marketing, sales, onboarding, account management, renewals, and senior stakeholders to support strategic planning and commercial performance.

Plans and conducts independent third-party ISO audits, gathers objective evidence, prepares impartial reports, leads opening and closing meetings, maintains client relationships, and develops expertise in evolving standards. The role includes a supported 12-week training program leading to ISO 9001 and ISO 27001 Lead Auditor qualifications. Regional and national travel, occasional overnight stays, strong communication and analytical skills, accurate report writing, relevant operational experience, and a full UK driving licence are required.