Teams at Alberta Blue Cross

The Business Intelligence Analyst will design, develop, and deliver Power BI reports, ensuring data governance and enabling users while collaborating with data engineering teams to improve analytics solutions.

Lead end-to-end customer journey mapping and service blueprinting for priority services. Use service design and human-centered methods, analyze VoC and usage data, facilitate cross-functional workshops, translate insights into actionable improvements, and enable teams with tools and guidance to improve experience and measurement.

Create, edit and distribute audience-driven content across channels to support brand awareness and lead generation. Manage content strategy execution, CMS operations, SEO, stakeholder interviews, quality assurance, and content measurement for optimized performance.