Alaska National Insurance Company Benefits Overview

Provides independent clerical and administrative support to workers’ compensation claims adjusters, including issuing notices, processing payments and benefits, maintaining claim records, monitoring diaries, contacting medical providers, and supporting audits. The role addresses customer needs, participates in projects and meetings, and helps train and oversee less experienced claim assistants and workloads.

Own the strategy, roadmap, backlog, and delivery of technology-enabled commercial policy management capabilities. Lead an agile squad, translate business priorities into measurable outcomes, and coordinate business, technology, data, operations, UX, and engineering stakeholders. Ensure compliant, scalable, customer-focused solutions across policy administration, underwriting, servicing, renewals, endorsements, billing support, and related lifecycle processes. Drive governance, auditability, adoption, optimization, and continuous improvement while balancing features, technical debt, regulatory mandates, and operational stability.

Supervises the Payroll Services Support team supporting underwriting operations. Oversees daily workflows, quality assurance, performance metrics, workload distribution, training, coaching, and process improvement. Partners with underwriting stakeholders to maintain service, production, customer-service, and quality objectives while improving operational efficiency and ensuring underwriting integrity.