Teams at Alan&Grant

Act as first point of contact for subscribers—resolve inquiries, manage subscriptions and payments, troubleshoot decoders/smartcards/satellite/app issues, handle billing disputes, and recommend upgrades to improve customer experience.

Drive sales across Grocery, Convenience, HoReCa, E-commerce and B2B channels by meeting targets, onboarding customers, managing distributor and retailer relationships, ensuring merchandising standards, and submitting regular sales reports.

Execute marketing campaigns, drive product trial and sampling, maintain in-store merchandising and visibility, gather consumer feedback, and build relationships with store owners and outlet staff to increase brand awareness and purchase intent across multiple channels.