Jobs at Alaffia Health

Leads Alaffia’s security, compliance, DevOps, infrastructure, and IT functions. Owns SOC 2, HIPAA, and HITRUST efforts; cloud infrastructure, CI/CD, reliability, observability, incident response, access controls, device management, and IT vendors. Manages and grows a cross-functional engineering team while setting roadmaps, KPIs, security processes, audit readiness, and production practices. This hands-on player-coach partners with engineering, product, customers, auditors, and company leadership.

Build and productionize AI agents for healthcare claims review. Responsibilities include agent orchestration, LLM fine-tuning, RAG pipelines, reinforcement learning alignment, evaluation frameworks, production integration, and HIPAA-compliant safety guardrails. The role requires Python, PyTorch, Hugging Face, production RAG experience, AI agent development, and applied reinforcement learning expertise.

Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.

Build and operate MLOps infrastructure for production AI agents, including evaluation frameworks, CI/CD quality gates, model access across cloud providers, experiment tracking, observability, versioned deployments, and cost optimization. Develop and fine-tune LLMs and machine learning models, monitor production quality and drift, and collaborate with AI engineers and clinical experts to deliver reliable healthcare claims automation.

Own full-cycle recruiting for AI/ML, security, infrastructure, and technical product roles. Manage 4–6 requisitions, source passive candidates, build talent pipelines, partner with hiring managers, coordinate interviews, manage feedback, close offers, maintain ATS records, and report on pipeline progress. The role requires fast, high-quality hiring in a high-growth healthtech startup, with emphasis on specialized technical talent and a strong candidate experience.

Staff Backend Engineer responsible for architecting complex backend systems, setting engineering standards, developing data-intensive applications, and scaling GenAI products. The role leads technical roadmaps, cloud infrastructure, testing, observability, and AI coding-tool adoption while mentoring engineers and partnering across engineering, product, and business teams.

Design, build, and own complex backend systems for a healthcare claims platform. Contribute to architecture, coding standards, testing, observability, infrastructure, and system health. Collaborate with product, data, DevOps, and business teams while mentoring engineers and using AI coding tools to improve productivity.

Owns relationships, onboarding, implementation, renewals, retention, expansion, and revenue growth for health plan customers. Leads product rollouts, quarterly business reviews, ROI optimization, volume monitoring, executive relationship management, and cross-functional customer feedback. Requires B2B account management or customer success experience, healthcare payment integrity knowledge, SaaS implementation expertise, quota performance, and strong communication and project management skills.

Drive enterprise SaaS and services sales to health insurance plans within an assigned territory. Responsibilities include prospecting, nurturing, and closing high-value opportunities; delivering customized presentations and product demonstrations; exceeding revenue targets; tracking pipelines and forecasts in HubSpot; and communicating AI platform value, ROI, and payer-market insights to health plan executives.

Alaffia’s Talent Pool invites candidates interested in future opportunities at its NYC-based healthcare AI startup. Applicants can submit their information and a cover letter describing their motivation and preferred business areas or roles. The talent team will retain profiles and proactively contact candidates when suitable positions become available. The company develops AI-powered copilots and agents to reduce healthcare administrative burden, billing waste, and costs.

As the AI Transformation Lead, you'll drive AI adoption across teams, build AI-powered workflows, and establish foundational systems and metrics for continuous improvement in operations.