Teams at Alabama ONE Credit Union

Directs daily operations of a full-service credit union branch, leads and coaches retail and platform staff, manages performance metrics, and ensures policy compliance, cash accountability, security, and service quality. Serves as principal loan officer by evaluating consumer loan requests and making credit decisions. Builds member relationships, cross-sells products, develops small-business prospects, supports client acquisition, resolves concerns, and represents the credit union in community activities.

Reviews and analyzes consumer loan requests, assesses member credit risk, and recommends approvals, denials, or escalation to senior underwriters. Prepares and verifies loan documentation, establishes and explains loan terms, coordinates timely approval and disbursement, and notifies borrowers of decisions. Opens member accounts, provides guidance on credit union products and services, resolves issues, and maintains compliance with lending guidelines.