Teams at AJW Group

Develop and improve quality processes, investigate customer complaints and nonconformances, conduct internal and external audits, maintain QMS data accuracy, ensure supplier and regulatory compliance, and drive continuous improvement. The role supports aviation component and service quality, airworthiness, safety, customer satisfaction, and accurate investigation reporting while coordinating with auditors, customers, and suppliers.

Generate and qualify aviation-sector leads, manage customer relationships and inquiries, communicate product information, facilitate sales, and support revenue targets. Analyze market and customer trends, maintain accurate sales records, provide feedback to sales and internal teams, and contribute to continuous improvement and streamlined order handling. The role collaborates across departments to ensure timely customer delivery and identify new business opportunities.

Track and manage shop-floor discrepancies and non-conformities (NCR/CAPA), document and close files, support root-cause analysis and corrective actions, verify regulatory compliance (Transport Canada/FAA/EASA), produce production and compliance metrics, assist technicians with documentation and procedures, and support health, safety and continuous improvement initiatives.