AJ Bell Benefits Overview

Provides second-line technical support through in-person, remote, phone, and remote-access channels. Escalates and resolves complex hardware, software, application, network, backup, and system issues; administers Microsoft environments and cloud services; supports patching, application delivery, and recovery operations. The role also automates service tasks, standardizes procedures, documents solutions, educates the Service Desk, contributes to technology projects, and collaborates with business and technical teams to improve service delivery.

Lead business analysis and strategic change initiatives across the organization, advising executives, defining and prioritizing requirements, developing business models, and overseeing holistic solutions. Manage business analysts, remove delivery blockers, coordinate suppliers, support incidents, and conduct performance reviews. Coach teams in Agile and Lean practices while guiding enterprise architecture, systems analysis, testing, stakeholder engagement, and user experience analysis.

Manage market settlement activities across CREST and Clearstream, ensuring accurate and timely movement of trades, cash, and stock. Monitor failing trades, reconcile breaks, process payments and certificated stock deposits, support MiFID II reporting, resolve SDRT discrepancies, and report CASS breaches. The role also involves testing system changes, updating procedures, coordinating with internal and external stakeholders, and maintaining strong regulatory and customer-service standards.