Teams at Airbyte

Provide technical support for Airbyte’s cloud and embedded integration platform. Troubleshoot APIs, connectors, data pipelines, SaaS integrations, authentication, and SDK configurations; reproduce bugs and collaborate with Engineering and Product on fixes. Support onboarding, document solutions, improve knowledge processes, and partner with Sales and Customer Success. The role requires strong API expertise, cloud and data integration knowledge, customer communication skills, and experience using AI tools to improve troubleshooting or automation.

Support customers with complex database integration issues while contributing directly to Airbyte’s Java and Kotlin open-source connectors. Troubleshoot replication, CDC, query performance, authentication, networking, schema evolution, and warehouse or lake destinations. Reproduce bugs, inspect logs and query plans, improve connector reliability, review community contributions, and collaborate with Engineering, Product, Solutions, Sales, and Customer Success. The role also includes technical documentation, mentoring support engineers, customer onboarding, and developing AI-assisted troubleshooting processes.

Own the full enterprise sales cycle for Airbyte, from prospecting and discovery through negotiation and closing. Manage enterprise accounts, build pipeline, lead complex multi-stakeholder evaluations, engage technical and executive buyers, develop value-based business cases, and achieve bookings targets. Collaborate with Solutions Engineering, Product, Marketing, Engineering, and Customer Success while navigating security, legal, procurement, and commercial processes.