Teams at Airbnb

Lead two engineering teams owning Airbnb’s marketing communications platform, including message orchestration, delivery infrastructure, observability, reliability, and AI-native systems. Responsibilities include technical strategy, roadmap execution, engineering management, career development, cross-team prioritization, SLOs, incident management, vendor escalations, and 24/7 on-call operations. The role requires delivering production-grade agentic systems, high-throughput distributed services, large-scale migrations, and reliable messaging across multiple channels.

Provide technical support and troubleshooting for hotel connectivity integrations across PMS, channel managers, and CRS platforms. Monitor metrics and error logs, resolve partner issues, analyze data for growth opportunities, educate partners on product updates, and communicate feedback internally. Serve as a technical contact for internal and external stakeholders, improve troubleshooting processes and knowledge bases, and collaborate on projects supporting Airbnb’s commercial goals.

Own the full sales funnel for Airbnb Hotels, converting cold leads into new hotel partnerships and supporting market launches. Responsibilities include prospecting independent and boutique hotels, developing localized acquisition strategies, negotiating and closing deals, meeting regional KPIs, coordinating cross-functional launches, supporting onboarding, and communicating Airbnb’s value proposition. The role requires strong relationship-building, sales execution, English and Spanish fluency, CRM proficiency, and travel of up to 25–30%.