Teams at Air Products

Manage existing customer accounts, grow wallet share and profitability, develop new business, prospect consistently, present proposals, negotiate contracts, and retain customers. Sell liquid and bulk industrial gas products, equipment, and services across multiple industries. Collaborate with product managers, engineering, marketing, and sales teams while covering the Cincinnati and Northern Kentucky territory. Overnight travel is expected for territory coverage, trade shows, and team meetings.

Provides Tier 2/3 support for IT and OT systems in a manufacturing environment. Troubleshoots production-impacting issues across applications, servers, workstations, networks, enterprise software, SCADA, historians, and other industrial platforms. Supports installations, upgrades, patching, lifecycle management, cybersecurity, compliance, and IT-OT integrations. Collaborates with operations, engineering, maintenance, IT, cybersecurity, and vendors while responding to outages and maintaining reliable, high-availability plant operations.

Serves as the primary quality partner for semiconductor and electronics customers. Leads product qualifications, change-control communications, issue investigations, root-cause analysis, corrective actions, supplier audits, quality roadmaps, and continuous improvement. Analyzes quality trends and metrics, manages qualification status and business continuity risks, and coordinates with customers, suppliers, operations, engineering, and quality teams. Regular travel throughout North America supports customer meetings, training, audits, and quality initiatives.