Teams at AiPrise

Lead and scale end-to-end onboarding and tiered customer support for a fintech SaaS product. Own time-to-first-verification metric, build onboarding playbooks, SLAs, escalation and incident response protocols, knowledge base, and a support organization. Partner with Product, Engineering, Sales, and founders to reduce onboarding time, improve SLAs, and create reliable voice-of-customer feedback loops.

Lead content strategy and execution across long-form research, newsletter, podcast, and social for compliance leaders. Build and grow content programs, repurpose ideas across channels, work with founders and experts, host/produce podcast, and measure performance to optimize results.

Lead design and delivery of scalable backend systems, APIs, and data orchestration for global compliance. Own features end-to-end, ensure reliability, mentor engineers, participate in on-call, and collaborate cross-functionally to drive product and architecture decisions.