AIA Group Limited Benefits Overview

Develops and delivers training and coaching programs for call center staff, agency personnel, managers, and high-potential employees. Identifies organizational learning needs, builds training roadmaps, evaluates performance, creates learning tools, and supports employee development and succession readiness. The role also contributes to recruitment and selection, identifies external learning opportunities, improves workflows, and promotes a healthy work environment.

Drives bancassurance channel performance through business support, customized training, one-on-one coaching, liaison services, and activity management. Supports channel teams in identifying high-net-worth customers’ insurance needs and developing insurance plans. Requires strong insurance and financial knowledge, professional certification, sales-support experience, communication skills, and the ability to deliver effective training.

Leads end-to-end general insurance underwriting and portfolio management, including underwriting performance, pricing, product development, reinsurance, risk appetite, and operational processes. Drives profitable portfolio growth while maintaining risk quality, regulatory compliance, service standards, and customer outcomes. Partners with Claims, Distribution, Marketing, Finance, Technology, regulators, and governance teams to deliver competitive products, digital transformation, and operational improvements.