Teams at Agora.io

Designs and delivers scalable, secure, low-latency real-time communications and conversational AI architectures for Korean enterprise customers. Leads discovery sessions, workshops, proof-of-concepts, integrations, production troubleshooting, and technical validations across mobile, web, and backend systems. Advises customers, partners, and solution engineers in Korean and English, translates field requirements into product feedback, develops technical enablement materials, and supports regional deployments involving WebRTC, SIP/PSTN, streaming, LLMs, and cloud communications.

Own and improve global security monitoring, threat detection, incident response, and detection engineering. Investigate incidents using SIEM, EDR, WAF, SOAR, and related platforms; support cloud security operations across AWS, Azure, and GCP; and automate security processes. The role collaborates with security, engineering, SRE, IT, and business teams across regions and time zones.

The Associate AI Product Operations Manager will support the AI product team, focusing on operations related to real-time engagement solutions and API integration.