Teams at Agora.io

Own and improve global security monitoring, threat detection, incident response, and detection engineering. Investigate incidents using SIEM, EDR, WAF, SOAR, and related platforms; support cloud security operations across AWS, Azure, and GCP; and automate security processes. The role collaborates with security, engineering, SRE, IT, and business teams across regions and time zones.

Coordinate end-to-end conversational AI projects involving internal teams, external partners, customers, and marketing stakeholders. Manage timelines, meetings, deliverables, project trackers, promotional assets, status reporting, and risk escalation. Support customer engagements and special projects while maintaining clear communication and operational excellence across global, cross-functional teams.

The Associate AI Product Operations Manager will support the AI product team, focusing on operations related to real-time engagement solutions and API integration.