Teams at Agoda

Provide customer and partner support in English and Hindi through phone, email, and chat. Resolve booking issues involving changes, cancellations, payments, and other inquiries while meeting quality, productivity, and satisfaction KPIs. Apply policies consistently, protect customer data, collaborate on complex cases, learn multiple Agoda product lines, and work rotational shifts in a 24/7 hybrid operation.

Manage hotel-level relationships with key partners in Japan, identify revenue-growth opportunities, communicate solutions, and train partners on Agoda’s tools. Use data and dashboards to prioritize work, execute project sprints, monitor results, track progress, and respond to partner requests. The role requires native-level Japanese, strong communication, analytical ability, autonomy, and a record of achieving ambitious targets in a fast-paced environment.

Manage strategic accommodation partners across Saudi Arabia, serving as their primary Agoda contact and trusted advisor. Responsibilities include growing partner relationships, onboarding properties, analyzing performance and market data, improving pricing, content, and promotions, training partners, collaborating on campaigns, monitoring KPIs, and presenting performance reports. The role requires regular partner visits, strong commercial relationship management, negotiation, analytical ability, and fluency in English and Arabic.