Teams at Agoda

Serve as the North America employment and litigation lead for the B2B division: advise on US employment matters, manage litigation and external counsel, support regulatory and consumer protection issues, partner with HR and cross-functional teams, provide training, and contribute to global legal projects.

Provide first-line technical support via phone, email, chat, and onsite. Troubleshoot hardware, OS, software, and account issues; document steps; escalate unresolved tickets; maintain documentation; support device setup and software installation; work shifts and participate in on-call rotation.

Perform financial reconciliations and validate transactional data (payments, bookings, receipts). Investigate and analyze discrepancies, prepare reports, communicate findings to stakeholders, and improve processes and programs to ensure data integrity. Provide ad-hoc analysis, identify recurring issues, and collaborate with global teams to design short- and long-term solutions in a fast-paced environment.