Agoda Benefits Overview

Provides multilingual customer and partner support through phone, email, and chat. Resolves booking issues involving changes, cancellations, payments, and related inquiries while meeting quality, productivity, and satisfaction KPIs. The role requires accurate policy application, data confidentiality, collaboration on complex cases, and rotational shifts supporting a 24/7 operation. It includes structured training and hybrid work, primarily from home with periodic onsite collaboration.

Manages and grows a portfolio of hotel partners in Japan through strategic account management, partnership development, consultative selling, and data-driven business solutions. Responsibilities include acquiring suppliers, negotiating contracts, onboarding hotels, improving booking performance, troubleshooting connectivity and rate issues, developing account plans, and preparing partner and internal reports.

Manage HR operations and employee lifecycle administration, including onboarding, employee records, offboarding, documentation, payroll and benefits coordination, compliance controls, reporting, and process improvements. The role supports employees and managers, resolves data and documentation issues, prepares audit records, and escalates sensitive employee-relations matters. It requires strong organization, confidentiality, Arabic and English fluency, Excel proficiency, HRIS experience, and knowledge of Egyptian HR administration.