Agoda Benefits Overview

Provide first-line technical support via phone, email, chat, and onsite. Troubleshoot hardware, OS, software, and account issues; document steps; escalate unresolved tickets; maintain documentation; support device setup and software installation; work shifts and participate in on-call rotation.

Perform financial reconciliations and validate transactional data (payments, bookings, receipts). Investigate and analyze discrepancies, prepare reports, communicate findings to stakeholders, and improve processes and programs to ensure data integrity. Provide ad-hoc analysis, identify recurring issues, and collaborate with global teams to design short- and long-term solutions in a fast-paced environment.

Lead regional strategy and execution across North Asia, driving strategic planning, performance management, program delivery, stakeholder engagement, market analysis, and data-driven insights to support senior leaders and accelerate regional growth.