Agoda Benefits Overview

Provide high-quality customer support to guests and partners via phone, email and messaging across Agoda products; handle high-volume inquiries, resolve operational/pricing issues, suggest process improvements, participate in experiments, and maintain communication with team leads.

Lead design and implementation of scalable, fault-tolerant backend systems and APIs handling millions of search requests. Architect solutions, mentor engineers, drive technical decisions, improve CI/CD and testing, and build high-performance distributed services.

Own monthly reconciliation and invoice validation for fintech partners, run financial analysis and business cases, maintain reconciliation controls and documentation, and coordinate with BI and stakeholders to ensure accurate payments data and audit readiness.