Teams at Aghanim

Lead Newton’s transition from proprietary APIs to self-hosted and open-weight models. Own production data pipelines, evaluation systems, model comparison, routing, post-training, serving, and rollout. Train models using SFT, LoRA/QLoRA, DPO, distillation, and potentially reinforcement learning. Optimize quality, latency, cost, and data privacy while working independently across product and engineering.

Provide player support for payment, account, and platform issues. Investigate complex cases, validate payment flows, identify root causes, manage tickets within SLAs, and coordinate with Product, Engineering, and Payments teams. Track recurring issues, communicate clearly with users, escalate appropriately, and improve support processes through automation and operational enhancements.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.