Teams at Aghanim

Provide player support for payment, account, and platform issues. Investigate complex cases, validate payment flows, identify root causes, manage tickets within SLAs, and coordinate with Product, Engineering, and Payments teams. Track recurring issues, communicate clearly with users, escalate appropriately, and improve support processes through automation and operational enhancements.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Build and improve a high-volume, mobile-first checkout experience supporting global payment flows, methods, currencies, and languages. Responsibilities include integrating payment SDKs, improving web performance and stability, analyzing product data and experiments to increase conversion, investigating production issues across frontend and backend systems, and contributing to technical decisions and code quality.