Teams at Agentic Dream

Leads and mentors AI engineering teams, designs and implements scalable AI/ML solutions using Azure, guides adoption of Copilot and AI Agents, and translates business needs into AI-driven solutions while ensuring technical excellence, performance, and best practices.

Analyzes and triages customer and internal support requests, distinguishing bugs, configuration issues, training gaps, and feature needs. Coordinates among Support, Product, Engineering, Sales, and Account Management; translates technical and customer requirements; documents user stories and tickets; manages escalations, SLAs, expectations, and incident communications. The role requires diplomatic conflict resolution, cross-functional influence, analytical problem-solving, and familiarity with ticketing and project management tools.

Lead program-level standardization and governance of backend systems for the Apex platform. Establish backend, API, repository, and development standards; create reusable patterns and frameworks; oversee endpoints and services; conduct code reviews and architecture assessments; and collaborate with DevOps and technical teams. The role focuses on scalable multi-tenant and multi-client architectures, enterprise authentication integration, and consistent execution across development teams.