Teams at AfterShip

Provide strategic legal guidance to Product and Engineering teams throughout the product lifecycle. Draft and negotiate technology, licensing, commercial, and privacy agreements; advise on data protection, consumer protection, intellectual property, and emerging technology risks across China, Europe, and North America. Build scalable legal processes, support product launches and M&A due diligence, and collaborate with global cross-functional stakeholders, particularly between APAC and Western teams.

Provides deal desk and sales operations coverage for B2B SaaS opportunities during an eight-month maternity leave term. Partners with Account Executives, Finance, and Legal to structure pricing, discounts, payment terms, contracts, and approvals. Reviews non-standard terms, maintains deal data in DealHub and the CRM, resolves commercial issues, guides sales teams through processes, and recommends improvements to Revenue Operations workflows.

Manage a strategic portfolio of 100+ SaaS accounts using scaled customer-success programs, automation, and health scoring. Own retention, adoption, renewals, expansion, and net dollar retention. Lead QBRs and success planning for high-impact accounts, mitigate churn risks, and refine automated playbooks for lower-touch segments. The role requires balancing data-driven portfolio management with strategic executive engagement and account-specific problem solving.