Teams at AfterShip

Own strategic enterprise SaaS accounts, driving retention, renewals, commercial negotiations, expansion, and customer outcomes. Build executive relationships, lead QBRs and onboarding, identify churn risks, influence product roadmaps, and collaborate cross-functionally. Mentor other CSMs while managing complex stakeholders across global time zones. Travel up to 20% for client meetings, executive sessions, and trade events.

Own sales and renewals forecasting, revenue data accuracy, pipeline and attribution analysis, quota and territory tracking, and sales technology administration. Partner with Sales, Customer Success, Finance, Legal, and Partnerships on reporting, compensation, deal desk support, vendor management, and cross-functional GTM initiatives. Drive projects to completion, resolve system and data issues, and prepare QBR and MBR materials for leadership.

Leads and grows AfterShip’s distributed Marketing Creative team, setting brand vision and directing creative across campaigns, product launches, and digital channels. Builds an AI-powered production engine using automation, cloud workflows, and design systems to scale high-quality output. Partners with marketing stakeholders, manages agencies and freelancers, establishes creative processes, and develops team members through hiring, coaching, and performance management.