Teams at Affinity.co

Manage a large global portfolio of Scale customers, driving adoption, renewals, retention, and expansion. Design scalable customer-success programs, playbooks, triggers, campaigns, and lifecycle journeys using customer and product-usage data. Track KPIs, identify churn risks, improve engagement, and coordinate with CS, Product, Onboarding, Operations, and Marketing teams to deliver personalized experiences at scale.

Staff Software Engineer responsible for setting technical direction, leading complex initiatives, partnering with product and design, mentoring engineers, and owning reliability, performance, observability, and on-call operations. The role spans backend data models and asynchronous processing through frontend design systems and visualizations. Required experience includes 10+ years of full-stack software development, Ruby, PostgreSQL, React, TypeScript, scalable relational systems, and AI-assisted development practices.

Leads Affinity’s product management organization, including PM coaching, operating cadence, roadmap execution, prioritization, and product craft standards. Partners with engineering, design, and marketing leadership to translate strategy into outcomes, strengthen metrics and impact modeling, advance AI fluency, and improve delivery predictability. The role also builds team culture, hires PM talent, and contributes to company-wide strategic planning.