Teams at AFC Industries

Supports customers and Account Managers by reviewing contracts, entering and maintaining orders, monitoring order activity, and communicating potential issues. The role requires accurate, efficient processing of high-volume transactions, administrative support, customer and internal communication, documentation, and adherence to policies and ISO-related requirements. It also contributes to process improvement and ensures order and administrative accuracy.

Supports enterprise customer quality strategy by managing customer complaints, requirements, escalations, root cause analysis, corrective actions, and quality metrics. Partners with sales, operations, supply chain, and site quality teams to resolve customer issues, lead continuous improvement projects, implement preventive actions, and support audits, launches, and strategic customer meetings across a multisite manufacturing organization.