Jobs at Aescape

Provide remote customer support via tickets, phone, and chat; diagnose and resolve unit issues using internal tooling and guided workflows; document and expand the knowledge base; share customer insights with Product, Engineering, Partnerships, Marketing, and Reliability teams.

Own and run reliability and manufacturing test programs for robotic mechatronic systems through NPI to mass production. Build and maintain HQ reliability lab, define test SOPs and fixtures, implement factory and supplier testing, perform failure analysis and root cause, and report results. Coordinate with CM and suppliers and travel internationally ~10%.

Lead day-to-day accounting including month-end close, financial reporting, AP/AR, payroll, inventory and fixed assets. Partner with Operations on inventory/COGS and Revenue Ops on billing/collections and ASC 606. Strengthen internal controls, implement scalable processes and automation, support audits/taxes, manage cash forecasting, and supervise growing accounting staff in a fast-paced hardware-focused startup.

The Senior Backend Engineer will design and implement scalable APIs in Golang, enforce best practices, troubleshoot technical challenges, and collaborate with cross-functional teams to shape innovative features while owning the code end-to-end.

Lead and scale the People function for a hybrid NYC-based robotics and AI startup. Own people strategy, HR operations (payroll, benefits, onboarding), compliance, visa/immigration support, talent acquisition, compensation and leveling, manager development, culture, and HR analytics across a distributed ~60-person workforce.

Lead development and implementation of repeatable, high-yield manufacturing and assembly processes, ramp production with contract manufacturers, create fixtures/work instructions, drive PFMEA and control plans, perform first-article validation, support reliability testing, and lead cross-functional root-cause and corrective actions to ensure production quality and yield.