Teams at Aeris Communications

Monitor IoT applications and infrastructure in a 24/7 Network Operations Center. Detect and troubleshoot incidents, follow documented procedures, escalate issues, coordinate incident bridges, communicate with stakeholders, document impacts and resolutions, and track cases through closure. The role requires network or IT helpdesk experience, log interpretation, ticketing-system expertise, service performance analysis, strong communication, and flexibility to work rotating shifts.

Leads global B2B enterprise demand generation, owning marketing-sourced pipeline, bookings, funnel analytics, AI-enabled workflows, SEO, conversion optimization, and account-based marketing. Partners with sales and revenue operations on funnel stages, attribution, scoring, routing, and performance reporting. Manages enterprise campaigns across paid media, events, webinars, content, and direct mail while building and developing the demand generation team and overseeing agencies and vendors.

Manage post-sale success for strategic enterprise customers and CSP partners across the IoT and connectivity ecosystem. Develop success plans, drive adoption and measurable value, monitor customer health, mitigate risks, and support retention. Lead governance forums and executive updates, coordinate cross-functional teams, manage escalations, and use customer data, analytics, AI, and automation to improve outcomes and scale Customer Success practices.