Aera Technology Benefits Overview

Provides technical support for a cloud-based analytics application by investigating customer-reported issues, performing log analysis and root cause investigations, troubleshooting SQL and database performance, managing tickets and SLAs, coordinating with engineering and product teams, communicating issue status, and creating knowledge-base articles. The role includes shift rotations and requires strong customer communication, Unix troubleshooting, REST API and SSO knowledge, and familiarity with application servers and business intelligence concepts.

Own enterprise client relationships and drive adoption of Aera’s decision intelligence platform. The role focuses on consultative selling, developing executive relationships, identifying expansion opportunities, managing pipelines, creating account strategies, closing strategic deals, and achieving revenue targets. The successful candidate will advise senior stakeholders on AI, analytics, operations, supply chain, and digital transformation while collaborating cross-functionally to deliver client value and upsells. Frequent travel is required, with the candidate based in Monterrey or Mexico City.

The Client Partner will drive enterprise sales and client growth for Aera’s decision intelligence platform. Responsibilities include acquiring large enterprise clients, expanding existing accounts, managing executive relationships, developing strategic transformation roadmaps, articulating platform value, building pipelines, closing strategic deals, and achieving revenue targets. The role requires consultative, outcome-based selling to senior business and technology stakeholders, close collaboration across teams, and frequent travel.