Teams at Advocate Aurora Health

Performs overnight polysomnographic studies, including patient preparation, electrode and equipment setup, physiological data acquisition, sleep scoring, PAP and oxygen titration, and home sleep testing. Conducts specialized procedures such as ASV, AVAPS, MSLT, and MWT. Ensures data quality, calibrates and maintains equipment, documents results, educates patients and physicians, and serves as a technical resource and preceptor for staff and students.

Supervises healthcare billing and patient accounting operations, ensuring accurate, compliant, timely reimbursement and cash application. Manages staffing, budgets, training, performance, productivity, and employee development. Maintains compliance with billing and collections regulations, collaborates with providers, departments, and payors to resolve discrepancies, and implements process, system, quality, and collection improvements. Oversees policies and procedures while supporting revenue cycle efficiency and minimizing receivables and bad debt.

Provides HR Service Center support to teammates, leaders, physicians, and HR partners through phone, email, and web channels. Resolves routine HR inquiries, explains policies and processes, documents cases, meets service-level agreements, escalates complex issues, and collaborates with People Operations, HRIS, and Centers of Excellence. The role monitors service metrics, identifies root causes, recommends process improvements, and delivers accurate, compliant, customer-focused support.