Teams at Advice Media

Manage the full client billing lifecycle: invoicing, payment processing, A/R reconciliations, collections, disputed invoices, vendor bill entry, and client-facing billing communications. Track payments, run reports, and maintain accurate records while coordinating with Customer Success and Senior Accountant.

Own end-to-end product lifecycle for AI-native features, from discovery through launch and adoption. Conduct customer interviews, write user stories and acceptance criteria, prototype with AI tools, prioritize backlogs, partner with AI/engineering/design/data, run evaluations and dashboards, and drive user adoption and iteration.

Serve as first point of contact for MyAdvice clients, resolving high-volume tickets via phone, email, and ticketing system. Perform simple website/CMS updates, guide clients through platform features, triage and escalate complex issues, and document interactions. Maintain high throughput and quality, leverage AI tools to improve efficiency, and collaborate with internal teams to ensure strong CSAT and accurate escalation.