Teams at Advertising Specialty Institute

Provides technical product support and training to B2B distributors and suppliers through phone, chat, and email. Troubleshoots issues with digital products, software, search tools, CRM, ordering, mobile, and website platforms; promotes self-service resources; resolves escalated inquiries; supports first-contact resolution; and identifies opportunities for new product features. The role requires accurate data entry, professional communication, and two to three years of technical support or call center experience.

Leads the lifecycle, administration, governance, support, integrations, reporting, security, and modernization of enterprise business and People Experience platforms. Manages platform specialists, vendor relationships, enhancements, upgrades, data quality, system controls, and adoption initiatives. Partners with Finance, HR, IT, developers, and business stakeholders to translate requirements into scalable solutions while overseeing roadmaps, budgets, contracts, process improvements, and cross-platform reporting.

The Senior Product Marketing Manager will lead product positioning, customer and market research, competitive intelligence, go-to-market strategy, product launches, adoption measurement, and sales enablement for ASI’s technology products. The role partners with Product, Engineering, Sales, Marketing, Customer Success, and executives to translate technical capabilities into customer value, influence roadmap priorities, and improve product adoption across distributor and supplier workflows.