Teams at Advancial Federal Credit Union

Handle account maintenance and transaction processing including check clearing, remote deposit review, loan reconciliation, and indirect auto and mortgage openings. Ensure BSA compliance, process GAP/VSA claims, resolve exceptions, perform GL reconciliations, and support product maintenance while fostering collaborative, member-focused culture.

Lead programming and development functions: gather and define program requirements, design workflows, plan resources and projects, guide delivery and testing, investigate and resolve system issues, set budgets and policies, report status, develop team skills, and foster a collaborative, inclusive culture.

The Virtual Services Representative engages members via chat, email, and video to provide transactions, support financial needs, and recommend products while managing multiple conversations using CRM and banking software.