Teams at Advanced Technology Leaders, Inc.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.

Provides administrative support to PM MAGTF C2 leadership and staff by managing calendars, staffing records, travel coordination, action tracking, correspondence, access requests, onboarding, and personnel documentation. The role requires at least three years of administrative support experience, proficiency with Microsoft Office, Teams, and SharePoint, and a government-issued Secret security clearance. Minimal corporate travel may occur.

Provide adult-learning cyber instruction for the U.S. Army Cyber School, develop and validate government-owned cyberspace operations curriculum, support classroom and operational testing, and facilitate learner-centric training. The role requires experience conducting cyberspace operations, penetration testing or red-team operations, container technologies, agile development, and military or intelligence-community environments. Instructors must maintain Top Secret clearance eligibility, deliver training in classroom and lab settings, and occasionally support shifted hours for range operations.