Teams at ADT

Provide inbound customer support for alarm events, troubleshoot ADT devices and systems, verify alarm activity, dispatch authorities, notify responsible parties, update customer accounts, document procedures, and explain security services. The role requires strong communication, problem-solving, technical aptitude, attention to detail, multitasking, and the ability to obtain licenses in multiple states. Work is initially onsite in Knoxville, with potential hybrid eligibility after training and performance requirements are met.

Serve as the first point of contact for customers experiencing alarm events. Receive and verify alarm calls, provide technical troubleshooting for ADT devices and systems, dispatch authorities when appropriate, notify responsible parties, update customer accounts, and document alarm-handling procedures. The role requires strong customer service, deductive reasoning, technical aptitude, multitasking, and attention to detail. Work is initially onsite in Irving, Texas, with potential hybrid eligibility after training and one month in production.

Provide inbound customer support for alarm events, troubleshoot ADT systems, verify alarm activity, dispatch authorities, notify responsible parties, update customer accounts, and document procedures. The role requires careful attention to detail, technical aptitude, problem-solving, multitasking, and strong customer service. It is primarily onsite, with potential hybrid work after training and performance requirements are met.