Teams at Adaptive (adaptive.build)

Provides technical customer support, investigates complex issues using logs and dashboards, reproduces defects in sandbox environments, troubleshoots QuickBooks Online integrations, and escalates findings to Engineering. The role also manages long-running cases, identifies recurring product issues, collaborates cross-functionally, and creates technical Help Center content. Requires technical support experience, strong debugging and written communication skills, QuickBooks Online expertise, and U.S. work authorization.

Own product initiatives for AI agents and construction accounting workflows. Define product strategy, conduct customer discovery, shape enterprise accounting capabilities, and partner with design and engineering to launch and scale reliable automation products. The role requires deep construction accounting expertise, including job costing, WIP, retainage, AIA billing, committed costs, revenue recognition, and audit-ready controls.

Own the strategy, discovery, development, launch, and scaling of enterprise-grade AI agent capabilities and construction ERP integrations. Partner with engineering, design, and go-to-market teams; conduct customer research; translate workflows into product requirements; and deliver reliable integrations for construction companies using systems such as QuickBooks, Sage, and Procore.