Ada Benefits Overview

Own the technical presales process for enterprise AI customer service deals, including discovery, solution design, custom demos, technical evaluations, proofs of concept, RFPs, security questionnaires, and technical scoping handoffs. Partner with sales teams and customer service leaders to demonstrate AI agents across chat, email, and voice. Provide field feedback to Product and Engineering while improving technical win rates, pipeline influence, and closed revenue.

Own the DACH and Nordics enterprise sales territory, managing the full B2B SaaS sales cycle from pipeline generation through closing and account expansion. Build a $1M+ new-business ARR territory, maintain 4.5x pipeline coverage, exceed quota, develop executive relationships, and open enterprise segments across airlines, gaming, travel, and telecommunications. Collaborate with SDRs, marketing, partnerships, product, and customer solutions teams while delivering accurate forecasts. The role requires approximately 30% regional client travel and occasional London team visits.

Manage a portfolio of approximately 60 B2B SaaS customers, owning retention, renewals, account health, forecasting, and expansion opportunities. The role involves conducting customer check-ins and business reviews, demonstrating product value, identifying risks, coordinating with internal teams, and escalating accounts when needed. Success requires strong organization, customer communication, commercial awareness, follow-through, and comfort managing a high-volume book of business.