Teams at Acumatica

Provides first-level technical support to Acumatica partners and customers, troubleshooting application issues, managing service requests, meeting SLA targets, and escalating complex problems. The role also delivers product education, documents issues, creates knowledge base content, reproduces defects for R&D, communicates product information, and collaborates with cross-functional teams to improve customer support and application processes.

Provides first- and second-line IT support for employees and remote users. Responsibilities include configuring endpoints, managing onboarding and offboarding, troubleshooting hardware and software, administering access, maintaining IT asset records, monitoring device compliance, supporting office technology, resolving Jira service tickets, documenting procedures, and coordinating with global IT teams, vendors, and business application groups. The role also identifies recurring issues and recommends service improvements.

Leads Acumatica’s global brand and advertising strategy, including brand architecture, governance, positioning, integrated campaigns, media investment, creative development, agency management, and measurement. The role builds brand awareness and differentiation while connecting marketing investment to business outcomes. It also drives responsible use of AI and emerging marketing technologies, partners with senior leaders and cross-functional teams, and develops internal and external talent.