Teams at Acuity24 (Acuity Solutions Ltd)

Leads a Sage Intacct support team while providing hands-on ERP troubleshooting. Responsibilities include mentoring staff, planning workloads, managing queues and SLAs, handling escalations, supporting clients internationally, maintaining documentation, coordinating training, and driving continuous service improvements. The role requires strong accounting and finance knowledge, customer communication skills, leadership ability, and experience with ERP or financial systems support.

Provides client-facing technical and functional support for Sage Intacct and related ERP solutions. Responsibilities include troubleshooting issues, managing support cases and service-level expectations, communicating resolutions, creating knowledge resources, identifying recurring problems, recommending improvements and training, and maintaining strong client relationships. The role requires accounting-process knowledge, analytical problem-solving, clear communication with technical and non-technical audiences, organization, documentation, and continuous product learning. This is a permanent, full-time remote position serving international clients.

Lead Sage Intacct implementations, including requirements gathering, configuration, customization, reporting, integrations, testing, training, and post-go-live support. Manage project plans, timelines, resources, risks, budgets, and client stakeholders while maintaining strong relationships. Mentor junior consultants, improve consulting processes and SOPs, participate in quality reviews, and ensure high-quality delivery and client satisfaction.