Teams at Acuity Eye Group

Handles insurance, self-pay, and patient account follow-up to resolve balances, denials, underpayments, and rejected claims. Responsibilities include payer and patient communications, appeals, collections, root-cause analysis, documentation, and compliance with healthcare regulations. The role requires knowledge of payer systems, Medicare and Medicaid, medical coding, and healthcare office operations.

Leads enterprise-wide patient scheduling operations across clinics and ambulatory surgery centers. Designs and governs provider templates, call center protocols, appointment-flow standards, SOPs, and change-control processes. Tracks scheduling KPIs, partners with analytics on dashboards, identifies performance variation, and leads corrective action. Collaborates with regional, practice, physician, call center, revenue cycle, marketing, and recruiting teams to improve access, provider utilization, patient experience, and revenue outcomes.

The HR Generalist partners with management and employees on employee relations, investigations, compliance, performance management, recruitment, onboarding, benefits, HRIS administration, reporting, and personnel documentation. The role provides HR guidance, resolves workplace issues, supports talent acquisition and development, maintains regulatory compliance, and delivers confidential administrative support while aligning HR services with organizational goals.