Teams at ActiveCampaign

Leads a technical support engineering team while remaining hands-on with coding, debugging, APIs, architecture, scripting, root-cause analysis, and AI tooling prototypes. Manages team development, queue health, escalations, technical resolution quality, operational metrics, dashboards, documentation, and cross-functional partnerships with Product, Engineering, and AI teams.

Lead and mentor a software engineering team while driving prioritization, predictable delivery, technical quality, cloud deployment, CI/CD, security, observability, and hands-on architecture and coding. Champion AI-first engineering and agentic workflows, collaborate with product and design teams, improve engineering productivity, and support hiring and organizational growth across distributed teams.

Provides trilingual technical and customer support for ActiveCampaign users through chat, email, screen sharing, and phone. Resolves account and software issues, explains marketing automation and AI capabilities, investigates bugs, identifies product improvements, and collaborates with development and cross-functional teams. The role supports high customer volumes during an overnight Costa Rica schedule and requires strong communication, problem-solving, conflict-resolution, and customer service skills.