Jobs at Activate Games

Guides customers through check-in and gameplay, explains game rules, monitors player experiences, resolves basic malfunctions, processes transactions, answers inquiries, and maintains a clean, safe facility. The role also supports inventory checks, equipment touch-ups, locker and wristband disinfection, and general store operations. It is a part-time, permanent position requiring flexible availability for evenings, weekends, holidays, and varied shifts.

Supports US store operations through employee relations, performance management, workplace investigations, policy compliance, recruitment, onboarding, training, and development. Advises operations leaders, manages workplace claims and accommodations, analyzes HR trends, updates policies, and contributes to long-term HR strategy. The role is remote, supports multiple states, and requires travel of up to 25%.

Lead the launch and growth of Activate Australia, beginning with the Melbourne venue. Establish operational standards, oversee venue performance and guest experience, coach Store Leaders, recruit and develop teams, manage safety and compliance, and support future expansion. The role connects Australian operations with global teams while driving workforce optimization, stakeholder partnerships, continuous improvement, and consistent venue standards across facilities, maintenance, inventory, and presentation.

Lead the launch and expansion of Activate Australia, beginning with the Melbourne venue. Establish operational standards, coach Store Leaders, build high-performing teams, improve venue performance and guest experience, and ensure compliance across safety, facilities, maintenance, inventory, and presentation. The role also connects Australian operations with global teams, supports future venue openings, manages stakeholders, and drives consistent execution across the region.

Facilitate customer gaming experiences by briefing groups, monitoring gameplay, assisting with technical issues, and supporting customers throughout their visit. Manage check-in, appointments, payments, receipts, and inquiries. Maintain facility cleanliness, disinfect equipment and lockers, assist with inventory, and complete basic facility and prop maintenance. The part-time role requires energetic customer service, flexible shift availability, and work at the Mississauga location.

Facilitate immersive games by briefing and supporting players, monitoring gameplay, troubleshooting malfunctions, and maintaining a clean, safe facility. Welcome guests, manage check-ins, process debit, credit, and gift-card transactions, issue receipts and wristbands, answer questions, support inventory checks, and complete cleaning and minor maintenance tasks. The part-time role requires energetic customer service, flexible shift availability, extended standing, and lifting up to 50 pounds.

Facilitates customer gameplay and delivers a welcoming experience through check-in, briefings, gameplay support, troubleshooting, transactions, and customer assistance. Maintains a clean, safe, and organized facility by cleaning, disinfecting, stocking, performing minor touch-ups, and reporting malfunctions. Requires flexible shift availability, strong communication, physical stamina, and comfort working around bright lights, loud music, fog, tools, and cleaning chemicals.

Guide customers through check-in and interactive gameplay, provide instructions and assistance, process payments, answer inquiries, monitor game areas, address malfunctions, and maintain a clean, safe facility. The role also includes merchandise inventory support, disinfecting equipment and lockers, minor facility touch-ups, and participating in games when needed. Candidates should be energetic, outgoing, communicative, flexible, and available for evening, weekend, holiday, and variable shifts.

Plan, design, and execute test plans, cases and automated scripts for game software. Collaborate with developers and designers, maintain test documentation, integrate testing into CI/CD, evaluate usability/visual quality, identify issues, participate in scrum, and lead bi-weekly QA meetings.

Lead Activate's global creative: codify and scale brand assets, build a global creative toolkit, manage the agency relationship, scale agency campaigns in-house, run organic social, and use AI and A/B testing to optimize creative performance.

The Game Facilitator guides players during check-in and gameplay, ensuring a high-quality customer experience in a fast-paced environment.

Support the finance team with cash management, daily bank reconciliations, AP/AR administration, month-end close tasks, journal entries, ledger reconciliations, and maintain organized financial records and documentation.

Guide guests through check-in and gameplay, monitor and assist during experiences, handle transactions, maintain facility cleanliness and safety, and support leaders with equipment or malfunction issues.

Lead growth, performance, lifecycle, and CRM marketing for Activate corporate stores. Own P&L, build multi-year revenue and demand plans, optimize channel investment, analyze retention and attribution, and increase bookings. Manage and mentor CRM and Paid Digital specialists, partner with corporate marketing and communications, and scale systems and AI-powered capabilities to drive store-level bookings and consistent revenue growth.

Lead global product marketing for Activate: define commercial plans, launch calendar, loyalty strategy, and partnership deals. Partner with Technology and Global Partnerships to turn customer insight into product and market launches, drive market rollouts with franchise/JV partners, negotiate entertainment/IP partnerships, and lead a Product Marketing team that uses AI to scale output.

Lead design and maintenance of reusable test automation frameworks and AI-assisted/agentic testing for game software and platforms. Integrate tests into CI/CD, improve testability, define AI guardrails, enable developers, mentor QA, manage test environments and data, and ensure reliable, scalable automated validation across unit to production synthetics.

Guide customers through check-in and gameplay, monitor and assist during experiences, handle transactions, maintain facility cleanliness and safety, perform light maintenance and inventory tasks, and escalate technical issues to leadership.

Guide customers through check-in and gameplay, monitor and assist during experiences, handle transactions, maintain facility cleanliness and basic equipment repairs, and ensure a safe, high-energy customer experience.