Jobs at Activate Games

Facilitate immersive games by briefing and supporting players, monitoring gameplay, troubleshooting malfunctions, and maintaining a clean, safe facility. Welcome guests, manage check-ins, process debit, credit, and gift-card transactions, issue receipts and wristbands, answer questions, support inventory checks, and complete cleaning and minor maintenance tasks. The part-time role requires energetic customer service, flexible shift availability, extended standing, and lifting up to 50 pounds.

Facilitates customer gameplay and delivers a welcoming experience through check-in, briefings, gameplay support, troubleshooting, transactions, and customer assistance. Maintains a clean, safe, and organized facility by cleaning, disinfecting, stocking, performing minor touch-ups, and reporting malfunctions. Requires flexible shift availability, strong communication, physical stamina, and comfort working around bright lights, loud music, fog, tools, and cleaning chemicals.

Guide customers through check-in and interactive gameplay, provide instructions and assistance, process payments, answer inquiries, monitor game areas, address malfunctions, and maintain a clean, safe facility. The role also includes merchandise inventory support, disinfecting equipment and lockers, minor facility touch-ups, and participating in games when needed. Candidates should be energetic, outgoing, communicative, flexible, and available for evening, weekend, holiday, and variable shifts.

Build and run Activate's CRM and lifecycle marketing: design acquisition, retention, rebooking, and win-back journeys; manage audience segmentation and workflows in the CRM (Braze); develop and run A/B tests; execute and optimize email, SMS, and push campaigns; track campaign impact on bookings and store performance; document processes and deliver performance insights and recommendations using AI tools.

Manage purchasing and supplier relationships across departments: generate and process purchase orders, maintain ERP purchasing data, solicit and negotiate quotes, resolve receiving and invoice discrepancies, forecast material needs, manage inventory parameters, report on supplier performance, and identify process improvements while leveraging AI tools to streamline procurement.

Plan, design, and execute test plans, cases and automated scripts for game software. Collaborate with developers and designers, maintain test documentation, integrate testing into CI/CD, evaluate usability/visual quality, identify issues, participate in scrum, and lead bi-weekly QA meetings.

Lead Activate's global creative: codify and scale brand assets, build a global creative toolkit, manage the agency relationship, scale agency campaigns in-house, run organic social, and use AI and A/B testing to optimize creative performance.

The Game Facilitator guides players during check-in and gameplay, ensuring a high-quality customer experience in a fast-paced environment.

Support the finance team with cash management, daily bank reconciliations, AP/AR administration, month-end close tasks, journal entries, ledger reconciliations, and maintain organized financial records and documentation.

Guide guests through check-in and gameplay, monitor and assist during experiences, handle transactions, maintain facility cleanliness and safety, and support leaders with equipment or malfunction issues.

Lead growth, performance, lifecycle, and CRM marketing for Activate corporate stores. Own P&L, build multi-year revenue and demand plans, optimize channel investment, analyze retention and attribution, and increase bookings. Manage and mentor CRM and Paid Digital specialists, partner with corporate marketing and communications, and scale systems and AI-powered capabilities to drive store-level bookings and consistent revenue growth.

Lead global product marketing for Activate: define commercial plans, launch calendar, loyalty strategy, and partnership deals. Partner with Technology and Global Partnerships to turn customer insight into product and market launches, drive market rollouts with franchise/JV partners, negotiate entertainment/IP partnerships, and lead a Product Marketing team that uses AI to scale output.

Lead design and maintenance of reusable test automation frameworks and AI-assisted/agentic testing for game software and platforms. Integrate tests into CI/CD, improve testability, define AI guardrails, enable developers, mentor QA, manage test environments and data, and ensure reliable, scalable automated validation across unit to production synthetics.

Facilitate and supervise interactive game experiences: check in guests, manage payments, brief and assist players, monitor gameplay, handle minor technical or maintenance issues, and maintain cleanliness and safety in a fast-paced, customer-focused environment.

Guide customers through check-in and gameplay, monitor and assist during experiences, handle transactions, maintain facility cleanliness and safety, perform light maintenance and inventory tasks, and escalate technical issues to leadership.

Guide customers through check-in and gameplay, monitor and assist during experiences, handle transactions, maintain facility cleanliness and basic equipment repairs, and ensure a safe, high-energy customer experience.

Guide guests through check-in and gameplay, provide timely assistance and basic technical troubleshooting, handle transactions, maintain facility cleanliness and safety, and support team leads with inventory and equipment upkeep to ensure a high-energy customer experience.