Actionstep Benefits Overview

Manage customer support enquiries from initial contact through resolution. Troubleshoot technical issues, conduct screen-sharing sessions, explain solutions clearly, document interactions and resolutions, and collaborate with Customer, Product, and Engineering teams. The role requires curiosity, problem-solving, strong communication, technical learning ability, organization, and a customer-focused approach.

Supports FP&A forecasting, budgeting, profitability, pricing, gross margin, and commission analysis. Builds financial models, conducts variance and scenario analysis, contributes to executive reporting, validates data, automates recurring finance processes, maintains dashboards, and supports finance data infrastructure. Partners with Finance, RevOps, Sales, Billing, and Operations to improve data quality and decision-making.

Supports FP&A through budgeting, forecasting, variance analysis, profitability analysis, financial modeling, pricing and gross margin analysis, and commission calculations. Builds reports, dashboards, and data models; automates recurring finance processes; validates data quality; and contributes to finance data infrastructure. Partners with Finance, Sales, RevOps, Billing, and Operations to provide accurate analysis for executive decision-making and strategic initiatives.