Teams at Acrisure

Serves as the liaison between business stakeholders and Enterprise Technology teams to analyze needs, document requirements, and deliver ServiceNow enhancements. Responsibilities include requirements gathering, user stories, acceptance criteria, process analysis, stakeholder communication, UAT coordination, project status reporting, change management, business case development, and supporting implementations across the SDLC. The role requires strong organizational, analytical, communication, and ServiceNow skills, along with comfort working onsite and managing multiple priorities.

Leads employee benefits operations by implementing operational strategies, improving workflows, monitoring KPIs, managing resources and budgets, mitigating risks, and advancing technology-enabled process improvements. The role manages, coaches, and develops teams; supports client retention, growth, and service quality; ensures regulatory and policy compliance; and collaborates cross-functionally to strengthen efficiency, scalability, and client and colleague experiences.

Manages high-net-worth personal insurance clients as a trusted advisor and primary contact. Reviews exposures, losses, and coverage; recommends appropriate products; manages renewals and retention; identifies cross-selling opportunities; and resolves complex service issues. Maintains accurate policy data in Applied EPIC, collaborates with carriers and internal teams, and delivers timely, professional client communication.