Acko Benefits Overview

Lead security operations by monitoring and investigating alerts, managing SIEM and EDR platforms, responding to complex incidents, conducting threat hunting, tuning detection rules, and analyzing cloud, SASE, identity, endpoint, and network logs. Support brand protection, automate SOC activities with scripts and SOAR, apply AI to security workflows, document incidents, improve controls, and mentor security team members.

Analyze product performance, user behavior, funnels, cohorts, retention, LTV, and experimentation results to guide product decisions. Build dashboards, reports, data marts, dimensional models, and semantic layers for self-service analytics. Partner with Product, Engineering, Marketing, and Business teams to define KPIs, identify growth opportunities, improve engagement, and support monetization. Use SQL, Python, BI tools, and AI-assisted workflows to deliver accurate, actionable insights.

Processes medical insurance reimbursement claims end to end, verifying accuracy, policy compliance, and turnaround times. Coordinates with hospitals, customers, internal teams, and third-party administrators to resolve discrepancies and complete timely settlements. Manages multiple claim files, maintains accurate records, meets productivity targets, and supports customer satisfaction through detail-oriented claim review and problem resolution.