Accor Benefits Overview

Leads regional People & Culture operations for Raffles and Fairmont, supporting office administration, onboarding, compliance, employee relations, engagement plans, performance reviews, talent reviews, HR metrics, field reviews, investigations, labor relations, benefits planning, hotel openings, and leadership onboarding. Provides guidance to hotel Talent & Culture leaders and general managers, manages action plans, supports global initiatives, and delivers presentations and policy education across the region.

Manage end-to-end Dayforce HRIS implementations and ongoing system optimization. Configure and troubleshoot Dayforce (WFM, Payroll, Core HR), lead projects, develop training and SOPs, ensure data quality and compliance with Canadian and U.S. regulations and union agreements, and provide technical support to hotel teams.

Represent hotel Operations in a global cloud PMS rollout, evaluating change impacts, risks, dependencies, and process alignment. Support deployment, cutover, adoption measurement, issue resolution, site visits, training evaluation, and change-management communications. Serve as the Operations subject matter expert, learn OPERA Cloud to operational proficiency, support hotels throughout deployment, and provide regular progress updates to program workstreams. Occasional extensive travel is required.