Teams at The Access Group

The job description provides limited role-specific information. The Enablement Business Partner will join Access Group, a business management software provider, within a collaborative and development-focused workplace. The position appears related to employee enablement and development, but specific responsibilities, qualifications, technologies, salary, travel, and clearance requirements are not stated.

Supports customer service operations by handling and documenting support tickets, assisting with case triage, escalating issues, collaborating with internal teams, maintaining knowledge-base content, and contributing to continuous improvement. The internship develops customer service, technical troubleshooting, communication, problem-solving, and professional workplace skills within a global SaaS organization.

Manage a portfolio of construction ERP customers as their primary advisor. Drive adoption, business outcomes, retention, and expansion through success plans, business reviews, stakeholder engagement, health-data analysis, and proactive risk mitigation. Coordinate escalations and solutions with Renewals, Support, Product, Sales, and Professional Services. Translate customer feedback into product improvements while using AI-enabled tools to prioritize opportunities and risks.