Teams at The Access Group

Manage B2B software accounts while achieving sales, maintenance, bureau processing, and consultancy targets. Responsibilities include product demonstrations, prospect and client relationship management, exhibitions and seminars, sales handovers, product expertise development, and independent work toward individual and team objectives. The role requires strong communication, organization, self-motivation, attention to detail, and willingness to travel and stay overnight when required.

Lead SRE responsible for incident escalation, platform architecture reviews, availability and SLO management, IaC (Terraform), Kubernetes production operations, hybrid-cloud administration, observability (Datadog), alerting (PagerDuty), automation with scripting, and ensuring compliance (PCI-DSS, SOC1/2, ISO27001). Mentor engineers and drive platform-level remediation and DevOps improvements.

Provide phone and email support to software customers, troubleshoot technical and data-related issues, investigate solutions using available tools, and identify improvements to customer experience. The role requires strong customer service, analytical thinking, problem-solving, software learning ability, and potentially Microsoft SQL Server scripting experience.