Teams at The Access Group

Supports customer service operations by handling and documenting support tickets, assisting with case triage, escalating issues, collaborating with internal teams, maintaining knowledge-base content, and contributing to continuous improvement. The internship develops customer service, technical troubleshooting, communication, problem-solving, and professional workplace skills within a global SaaS organization.

Manage a portfolio of construction ERP customers as their primary advisor. Drive adoption, business outcomes, retention, and expansion through success plans, business reviews, stakeholder engagement, health-data analysis, and proactive risk mitigation. Coordinate escalations and solutions with Renewals, Support, Product, Sales, and Professional Services. Translate customer feedback into product improvements while using AI-enabled tools to prioritize opportunities and risks.

Build customer relationships, handle high-volume queries, host customer meetings, understand business needs, and support the sales process through smooth handoffs to project teams. The role requires clear communication, organization, adaptability, customer focus, and the ability to explain solutions persuasively. Experience selling software in a digital environment is beneficial, along with an interest in learning and career development.