Teams at acceldata

Manage a global, 24/7 technical support team for a Hadoop/open data platform, drive operational excellence and SLA/CSAT targets, integrate AI-assisted workflows responsibly, collaborate cross-functionally to improve product supportability, and lead hiring, coaching, and process improvements.

Serve as the technical lead for Acceldata's Hadoop observability and open data platform in pre-sales: deliver demos, design solutions, run POCs, craft technical proposals/SOWs, collaborate with sales/product/engineering, and support closing deals while educating internal teams and producing technical documentation.

The Product Support Engineer will handle customer environments, resolve Hadoop and Spark issues, and ensure optimal performance during migrations and upgrades.