Teams at Accela

Manage full sales cycle for mid-market government accounts across a multi-state region: prospecting, qualifying, negotiating, closing, account growth, forecasting in CRM, RFP responses, and cross-functional collaboration to meet annual targets.

Lead Customer Success operations owning Gainsight and Staircase AI to build health scoring, automation, reporting, and digital engagement programs. Design lifecycle journeys, customer segmentation, and AI-driven customer intelligence to improve adoption, retention, and operational efficiency while partnering with CS, Product, Support, Services, and Revenue teams.

Lead requirements elicitation and stakeholder workshops, document functional and non-functional requirements, develop current/future state process flows, configure the Accela platform to meet approved requirements, coordinate with technical and integration teams, support UAT and go-live readiness, and guide customers toward best-practice solutions.