Teams at Accela

Owns post-implementation adoption for government SaaS customers during their first six to nine months and beyond. Responsibilities include launching agencies, training staff, monitoring usage and renewal risk, reviewing pre-release features, identifying usability and training issues, feeding customer insights into the product roadmap, and developing enablement materials. The role requires municipal permitting expertise, product adoption experience, usage-data analysis, and 10–20% travel for customer-site training and business reviews.

Executes security engineering and operations across endpoints, identity, cloud platforms, and enterprise systems. Responsibilities include endpoint hardening, IAM administration, alert and log analysis, vulnerability management, access reviews, security technology deployments, compliance evidence collection, scripting, troubleshooting, documentation, and process improvement. The role partners with IT, Engineering, DevOps, IAM, and platform teams to maintain technical safeguards, resolve issues, and improve security workflows.

Own a portfolio of up to 50 mid-market government agency accounts, including segmentation, customer health, renewals, retention, adoption, and enablement. Build trusted relationships with senior agency leaders, lead business reviews, develop account plans, manage escalations, and advocate for customer needs. Use Gainsight, AI tools, dashboards, and scaled engagement motions to improve customer outcomes. Partner with Sales, Services, Support, Product, and Enterprise Customer Success teams. Travel approximately 20%.