Teams at Accela

Perform outbound and inbound prospecting to identify and qualify leads, build cadences with email/phone/social using sales automation, schedule discovery meetings for field sales, maintain CRM records, and support sales and marketing campaigns to meet lead-generation targets.

Lead enterprise account sales for Southern California: develop territory plans, win new business, grow and retain key accounts, own pipeline and forecasts, coach AEs, collaborate cross-functionally, respond to RFPs, and meet annual targets.

Lead Customer Success operations owning Gainsight and Staircase AI to build health scoring, automation, reporting, and digital engagement programs. Design lifecycle journeys, customer segmentation, and AI-driven customer intelligence to improve adoption, retention, and operational efficiency while partnering with CS, Product, Support, Services, and Revenue teams.