Teams at Accel Entertainment

Leads player loyalty and promotions strategy, including program design, acquisition, retention, segmentation, personalized offers, player events, and lifecycle communications. Owns campaign performance, budgets, reinvestment economics, dashboards, and promotional ROI. Develops the loyalty and promotions team, enables customer-facing teams, manages vendors, and partners cross-functionally to ensure regulatory, privacy, responsible-gaming, and operational compliance.

Administer and enhance Salesforce across Sales Cloud, Service Cloud, and Field Service. Responsibilities include requirements gathering, declarative configuration, access and data governance, reporting, testing, deployments, integrations, platform health, user support, training, and adoption. The role also evaluates new Salesforce capabilities, supports regulated change controls, and collaborates with technology and business teams across multiple markets.

Administer and configure Workday, troubleshoot issues, support and train users, and develop reports, dashboards, and analytics. Analyze business requirements, configure solutions, manage release testing, document processes, and support Workday initiatives. Ensure SOX compliance through audits, internal controls, segregation-of-duties reviews, and coordination with internal and external auditors. Requires Workday Payroll experience and understanding of HR, finance, IT, and ERP integrations.