Teams at ACC Premiere

Handle high volumes of inbound/outbound calls to schedule non-emergency medical transportation. Provide empathetic, professional customer service, troubleshoot basic tech issues, and resolve escalated or complex member interactions. Maintain accurate scheduling using company systems and adhere to attendance, training, and remote workspace requirements.

The role entails designing Tableau dashboards, analyzing data from various sources, and translating findings into actionable insights for clients in a contact center environment.