Teams at Acacia Network

Directly supervises shift supervisors and oversees shelter operations, maintenance, security, staffing, training, compliance, client services, reporting, inspections, investigations, vendor coordination, vehicle maintenance, and crisis intervention. Ensures regulatory compliance, accurate documentation, timely resolution of complaints and work orders, staff performance management, and consistent delivery of client services. This is an on-site, shift-based role requiring basic computer skills and emergency response certifications.

Directs shelter operations, supervises and trains staff, ensures client access to essential services, maintains regulatory compliance, oversees facility inspections and vendor activities, tracks reports and incidents, manages schedules and supplies, conducts audits, coordinates vehicle maintenance, and supports operational investigations and corrective actions.

Coordinates and delivers corporate training programs, develops instructional materials, conducts assessments, tracks completion, and prepares training reports. Partners with management and Quality Improvement teams to identify training needs, maintain regulatory compliance, and improve employee development. Facilitates onsite and virtual sessions, supports annual training planning, and ensures employees understand current policies, procedures, and regulations.