Abridge AI Benefits Overview

Manage core People Operations activities including HR support tickets, HRIS administration, onboarding, benefits, workers’ compensation, compliance reporting, audits, and employee lifecycle processes. Partner with Payroll, Legal, Finance, and IT to improve employee experiences and build scalable processes. The role requires strong organization, attention to detail, independent prioritization, and a proactive approach in a fast-growing startup.

Serves as senior product counsel for AI and machine learning products, advising on model development, data rights, intellectual property, liability, privacy, governance, regulatory issues, and responsible AI. Develops legal frameworks, contracts, risk mitigations, and processes for emerging AI technologies. Partners with product, research, compliance, and legal teams, translates complex technical and regulatory issues into practical guidance, and represents company positions with external stakeholders.

Own revenue operations for the Partner Experience organization, administering Planhat and Zendesk, optimizing post-sale workflows, and developing dashboards and reports. The role supports partner health, adoption, support performance, renewals, retention forecasting, and revenue insights. It partners closely with Partner Success, Clinical Success, Implementation, Support, Sales, Marketing, and Finance leadership to improve operational efficiency, cross-functional alignment, decision-making, and scalable growth.