Abercrombie & Kent Benefits Overview

Leads administration and operational support for Crystal’s APAC trade reservations and consumer sales teams. Acts as the first escalation point, manages shared inboxes, booking administration, group bookings, reporting, payment reconciliation, CRM and reservation records, and guest and trade-partner support. The role independently maintains accurate reporting, improves workflows, coordinates complex reservations, follows up payments and guest information, and provides inbound sales coverage.

Supports daily accounts payable and accounts receivable operations, including invoice processing, payment batches, customer billing, cash application, reconciliations, aging follow-up, reporting, and month-end close activities. Maintains accurate financial records, researches discrepancies, responds to vendor and customer inquiries, and handles confidential information. The role is hybrid in Downers Grove, Illinois, with onsite work expected at least four days per week.

Design, price, and sell creative luxury tailor-made travel programs across Europe. Responsibilities include qualifying client briefs, creating operationally sound itineraries, meeting sales and margin targets, negotiating supplier rates, managing quotations and bookings, collecting deposits, maintaining accurate reservation records, supporting quality control, and building relationships with travel advisors and luxury travel clients.